Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") applies between the bj333 platform ("we", "us") and its users ("you", "your"). When you use bj333's website or services, you are considered to have agreed to the terms of this Policy. Please read this document carefully before using our services.

1 Scope and Purpose of This Policy

This Privacy Policy has been prepared for users in Bangladesh. It explains what types of information bj333 collects from you, why it is collected, how it is used, and what steps are taken to protect your data. This Policy applies to the following:

• Visiting and using the bj333 website
• Account registration and management
• Gaming and betting activities
• Financial transactions and payment processing
• Customer service communications

We commit that protecting your privacy is one of our highest priorities. Our policy may change over time, but you will be properly informed before any changes are made.

2 What Types of Information We Collect

bj333 collects various types of information in order to provide its services properly. A detailed description of that information is given below:

2.1 Personally Identifiable Information

The information we collect during account registration includes:

• Full name (Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may use the platform)
• Mobile number
• Email address
• National ID card or passport number (when required for identity verification)

2.2 Financial Information

For transaction processing, we store the following information:

• Details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amounts and history
• Deposit and withdrawal records

Note: Full bank account or card numbers are never stored on our servers. Payment processing takes place entirely through encrypted channels.

2.3 Technical and Usage Information

When you use bj333, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Session duration and activity logs
• Information obtained from cookies and similar tracking technologies
• Records of which pages were visited and how long was spent on them

3 Purpose of Data Collection

bj333 uses your information only for specific and legitimate purposes. The reasons we collect information are:

3.1 Service Provision and Management

• Creating and properly managing your account
• Personalising the gaming experience
• Processing deposit and withdrawal transactions
• Correctly distributing bonuses and rewards

3.2 Security and Compliance

• Preventing fraud and unauthorised access
• Verifying the identity of the account holder
• Age verification to ensure responsible gaming
• Complying with financial security regulations

3.3 Customer Service Improvement

• Providing 24/7 live chat and email support
• Resolving your complaints and issues quickly
• Analysing feedback to improve service quality

3.4 Communications and Notifications

• Sending important account updates and transaction notifications
• Informing you of policy changes
• Sending promotional messages with your consent

4 Cookies and Tracking Technologies

bj333 uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the proper functioning of the website. Without them, core functions such as login, payment processing, and playing games would not be possible.

4.2 Functionality Cookies

These cookies help remember your preferences, such as language choice and previous session details, so you do not have to set them again each time.

4.3 Analytics Cookies

We use cookies to analyse website performance. This information helps us improve our service quality. These cookies are not personally identifiable. You can disable cookies at any time by changing your browser settings, though this may affect some services.

5 Data Sharing and Disclosure

bj333 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

We have certain trusted technology partners who assist in operating our services. Only the necessary information is shared with these partners and they operate under strict confidentiality agreements:

• Payment processing services (bKash, Nagad, Rocket, Upay and banking infrastructure)
• Security and fraud prevention services
• Technology infrastructure and hosting providers

5.2 Legal Obligations

Information may be disclosed in response to valid instructions from law enforcement agencies or courts, to fulfil legal obligations, or to protect our rights and property. In such circumstances, we will only disclose information that is legally required.

5.3 Business Transfers

Your information may be transferred in the event of a business merger or acquisition. However, even in such circumstances, this Privacy Policy will remain in effect and you will be notified in advance.

6 Data Security Measures

bj333 takes the highest technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are secured with advanced SSL encryption.
• Secure Servers: Our data servers are stored in secure data centres and are monitored at all times.
• Access Controls: Only authorised personnel may access your information, and only to the extent necessary.
• Regular Security Testing: Regular audits and tests are conducted to ensure system security.
• Two-Factor Authentication: Two-factor authentication (2FA) is provided for account security.

7 Data Retention Period

bj333 retains your information only for as long as necessary. In general:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• After account closure: certain legal and security-related information may be retained for a specified period

After receiving a request to close an account, information not subject to legal obligations will be deleted as quickly as possible.

8 Your Rights

As a user of bj333, you have the following rights:

8.1 Right to Access Data

You may request details of the information we hold about you at any time. We are obliged to provide that information within a reasonable time.

8.2 Right to Correct Data

If any of your information is incorrect or incomplete, you may request that we correct it. We will make the correction after appropriate verification.

8.3 Right to Delete Data

In certain circumstances, particularly where processing of the data is no longer relevant, you may request that your data be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Withdraw from Marketing Communications

You may decide at any time to stop receiving promotional emails or notifications. To do so, contact our support team.

8.5 Right to Lodge a Complaint

If you believe we have handled your data improperly, contact us directly. We take every complaint seriously.

9 Third-Party Links and Services

The bj333 website may include services from payment providers or game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These third parties have their own privacy policies and bj333's policy will not apply in those cases. We recommend that you read the relevant policies of those parties.

For payment services (bKash, Nagad, Rocket, Upay and bank transfer), transaction information is handled under the respective payment provider's own security arrangements.

10 Protection of Minors' Data

bj333's services are for those aged 21 or above only. We never knowingly collect personal information from anyone under 21. If it comes to our attention that a minor is using our platform, we will immediately close that account and delete all associated information.

If parents or guardians believe their child has used bj333 without authorisation, please contact us immediately.

11 Policy Changes and Updates

bj333 may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Display a notice on the website
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

If you continue using the service after changes are made, it will be assumed that you have accepted the new policy. If you do not agree with the changes, you have the right to request closure of your account.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team provides assistance in Bengali and English 24 hours a day, 7 days a week.

This privacy policy is a legal document of the bj333 platform. It works as a supplement to the Terms and Conditions. We also request you to read our Responsible Gaming Guidelines.